Supporting TJX’s businesses are great teams of talented individuals who embody our core values of honesty, integrity, and treating each other with dignity and respect. It is these shared values and the relationships that develop in the workplace that help us to maintain the strong culture at the heart of our Company.

We believe a great company culture is one where Associates feel seen and heard, management is transparent and authentic, a work-life balance is honored, teams are proud and excited to work together, and having fun is encouraged. We talk throughout our Global Corporate Responsibility Report about wanting our Associates to feel welcome when they walk through our doors; valued for their diversity of thought, background, and experience, and engaged with our mission to deliver great value to our customers every day. We work to foster an environment that promotes this kind of experience so that Associates can find this when they join TJX, and we believe it is an important part of why they stay: 41% of people in managerial positions around the world have been at the Company for 10 or more years¹ and more than 75% of current U.S. Store Managers were promoted into the Store Manager role from other positions in the Company.

Fostering Our Culture for Long-Term Success

Our leadership is committed to fostering our culture, which includes mentoring and developing our talent in our stores, distribution centers, and offices around the world. The TJX Leadership Competencies and Cultural Factors have served for many years as an important way we help our Associates understand the skills, behaviors, and aspects of our culture that have led to long-term success for many of our Associates. These competencies and cultural factors are available to Associates both in hard copy and on our global intranet. Personal character and integrity are at the core of these competencies, as is investing the time to build relationships, whether that is with co-workers within a store or in another country. We strongly believe that this benefits our business overall. Learn more about our commitment to developing our Associates here.

We are also passionate about creating a workplace where individual differences are welcome and valued, and we encourage Associates to be risk takers, think critically, and speak openly. An important part of who we are, and how we work together, is our Open Door philosophy. This decades-long philosophy is a commitment to our Associates to provide a forum to hear and acknowledge their questions, concerns, and suggestions. Another way we encourage Associate feedback is through global inclusion and diversity surveys. As we continue to work to build a more inclusive and diverse workplace, we completed our second global inclusion and diversity survey in Fiscal 2025 which we believe can help us continue to evolve our work in this area. In fact, one of our global priorities developed from information gathered in the initial survey conducted in 2021 is to help equip leaders with the tools needed to better exemplify and model a culture of inclusion. Learn more about our inclusion and diversity efforts here.

In our stores, we share important Company information with, and receive feedback from, our Associates through regular team huddles. This ongoing engagement is intended to allow Associates to feel empowered to contribute, influence, and share their points of view. Our in-store dynamic video players are another important tool in sharing Company information and also feature store news like volunteer events, fundraising successes, new processes, and more. We also have programs for Associates to share ideas, including thoughts on how to further improve the customer experience, as well as several in-store programs designed to motivate and reward our Associates, stores, and districts.

Another way we support our culture, and foster inclusion and Associate engagement, is through our Associate Resource Groups (ARGs). They have played an important role in helping to champion our culture of appreciating difference within our workplace. Within the last year, both the number of ARGs around the globe and the number of Associates participating in them have continued to grow. Learn more about our efforts in our specific regions here.